Shipping policy

10 Million Shades ships from the United States.

Made to order: your order is blended before it ships

Every shade is blended after you order it, and we confirm your shade with you by email before anything is mixed. Your order therefore does not leave us the same day it is placed - it is made first, and then shipped. If you have a date you need it by, tell us when we confirm your shade and we will tell you honestly whether it is possible.

Shipping rates and speeds (United States)

Standard shipping - $8.00 - 3 to 5 business days after dispatch.
Express shipping - $15.00 - 1 to 2 business days after dispatch.
Free standard shipping on orders of $70.00 and over.

Delivery estimates are counted from dispatch, not from the moment you order, and business days exclude weekends and public holidays.

Tracking

When your order is dispatched we email a tracking number to the address on the order. If you have not seen it, check your spam folder, then email orders@10millionshades.com and we will look it up for you.

Addresses

Please check your shipping address carefully at checkout. We can correct an address before your order is dispatched - email orders@10millionshades.com with your order number straight away. Once a parcel is with the carrier we cannot reroute it.

Missing, lost or damaged parcels

If tracking shows your parcel as delivered and you cannot find it, or if it arrives damaged, contact us at orders@10millionshades.com within 30 days of the delivery date and we will work it out with the carrier.

International

We currently ship within the United States only. If you are outside the United States and you want a shade, email hello@10millionshades.com - we will tell you honestly whether we can reach you rather than leave you guessing.